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Bring back the Ping Time (ms)

Feature RequestTradingPlatform

The coloured ping / latency indicator in the status bar by the LAYOUT menu no longer has "ms" (milliseconds) displayed. Please bring it back.

Then, ignore all support calls about it and just post a HOW TO READ THE LATENCY / PING INDICATOR and leave it at that. I know it's the number of support calls about that prompted this move. Been doing this a long time myself. Do the above, warn everyone there won't be a reply to PING related calls. Done. Don't track PING related calls in your CSATs.

Posted by KelvinJones ·
2 comments

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Comments2

  • Dames

    •

    Jun 6, 2024

    I would prefer to see the servers/hosing improved. Evidenced by the fact that the platform streamed over youtube performs better than my experience live.

    This seems to be a persistence issue for those outside N America.

  • steve anton

    •

    Apr 3, 2024

    This platform is for professionals, Not a cater service to a newbies. If they don't know what it means, they need to research and most of these traders don't even have business outside a demo account anyway with some of these questions i hear. GOOGLE people. has lots of info